Otto Blog

Advanced WFM calculator built on Erlang C modeling. Handle voice, chat, and email staffing across 5 skills - free for all contact centers.

This guide highlights 12 common call center QA mistakes and provides quick fixes, including clear scoring, actionable feedback, and AI tools, to boost agent performance and customer satisfaction.

Explore the challenges of offshore quality assurance and how OttoQa's AI-driven solution helps streamline QA processes, reduce costs, and ensure consistent scoring for contact centers.

Legacy CX tech is overdue for disruption. OttoQA offers flexible, affordable Auto QA built by contact center pros for contact centers.

Ben Franklin Technology Partners Approves Investment into OttoQA!

Master call center quality assurance with our expert guide, featuring a QA form refined from 10,000+ calls. Boost satisfaction, improve performance, and leverage Auto QA.

Free retention QA form based on 10,000+ calls. Boost customer loyalty with data-driven insights.

Learn how reiteration prompting boosts AI QA accuracy in contact centers. Implement this technique for consistent, reliable evaluations and improved customer service.

Get the ultimate Sales QA Form from OttoQa. By analyzing thousands of calls, we've developed the best contact center sales QA form available.

Find out how many calls you need to score to get statistically valid scoring data.  

And its not 100% of them!

For U.S. companies outsourcing their contact centers offshore, ensuring high service quality can be challenging. OttoQa’s Auto QA platform provides a cost-effective solution by automating the quality assurance process for voice, chat, email, and help desk interactions.

Get an in-depth look at the actual state of AI in customer experience directly from those on the front lines. Discover why the industry may not be as prepared for AI as you think, and what needs to change for true advancement.

Explore how Auto QA transforms cancellation feedback into actionable insights to boost customer retention and satisfaction.

Explore OttoQA's use of AI to enhance customer service by understanding intent and emotions, improving agent responses and customer satisfaction.

Explore OttoQa's unique approach to Auto QA, where we blend AI with your existing QA forms for unmatched quality assurance in customer service. Unlike broader CCaaS solutions, OttoQa focuses solely on Auto QA, utilizing advanced AI models like GPT-4 Turbo and Claude 3 Sonnets for precise, efficient analysis. Experience how OttoQa offers superior accuracy at a lower cost, setting a new standard for QA technology. Discover the OttoQa difference—crafted, not just created.

Are you ready to uncover the transformative power of Auto QA? In the bustling world of contact centers, where every interaction holds significance, traditional quality assurance methods often miss the mark. But with Auto QA fueled by AI and cutting-edge prompting techniques, we’re witnessing a revolution in real-time evaluation.

In the rapidly evolving contact center industry, staying ahead means not just selecting the right technologies but also preparing your organization for their integration and use.

In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift. This transformation is driven by the growing demand for exceptional customer service and the need for businesses to stay competitive in a digital-first world.

The landscape of customer service is on the brink of a major transformation, thanks to the upcoming release from NICE CXone. This release is not just an update; it’s a leap into the future of AI-driven customer service.

 Here’s a comprehensive guide to setting the stage for successful AI integration, ensuring your call center not only adapts to the demands of modern customer service but excels at them.

As an organization at the forefront of the fusion between human intelligence and artificial intelligence, we have embarked on an exciting journey. We want to show you how we are automating QA in our contact center with AI.

Contact centers are the heart of any business. They not only shape customer experience but also play a key role in driving revenue. However, shaping an effective contact center culture isn’t just about adhering to KPIs and maintaining quality scores.

The advent of AI and associated technologies has opened up a whole new horizon of possibilities for the contact center industry. While these technologies are not new, their applications in the realm of customer service are taking some intriguing turns.